Privacy Policy
1.0 Data Controller and Scope
1.1. This Privacy Policy sets out how Sunquest Solar Projects (Pty) Ltd (“we,” “us,” or “our”) processes the personal information of our customers and website users in compliance with the Protection of Personal Information Act (POPIA) of South Africa. 1.2. The primary Data Controller is Sunquest Solar Projects (Pty) Ltd, with contact details provided on our Contact Us page. 1.3. This Policy applies to all information collected by us, whether via our website, email, telephone, or in person during consultations and installations.
2.0 Information We Collect
2.1. We collect information you provide directly to us when you create an account, place an order, fill out the enquiry form, or request a quote. 2.2. This includes, but is not limited to, your full name, email address, physical address (for delivery and installation), telephone number, and payment information. 2.3. We automatically collect technical and usage data when you visit our website, such as IP address, browser type, and pages viewed, primarily via cookies and analytics tools.
3.0 How We Use Your Information
3.1. We use your personal information primarily for the purpose for which it was collected: to process and fulfil your e-commerce orders, arrange delivery, and conduct site assessments for installations. 3.2. We use your contact details to communicate with you regarding your order status, service appointment, product updates, and for marketing purposes where you have provided consent. 3.3. We use physical address and site-specific information to design, quote, and install appropriate solar systems that meet your requirements (e.g., addressing load shedding needs). 3.4. Usage data is collected to improve our website, enhance user experience, and ensure the security of our platform.
4.0 Disclosure and Sharing of Information
4.1. We only share your personal information with third parties necessary to complete your transaction or service request. 4.2. This includes sharing your address and contact number with courier services for product delivery. 4.3. This may also include sharing necessary information with our installation partners or specialised technicians to complete the agreed-upon solar project. 4.4. We will only disclose personal information to government, law enforcement, or regulatory bodies when required to do so by South African law (e.g., POPIA or similar legislation). 4.5. We do not sell or rent your personal information to third parties for their marketing purposes.
5.0 Data Security and Retention
5.1. We are committed to protecting the personal information we hold and implement reasonable technical and organisational security measures against unlawful or unauthorised access, loss, or damage. 5.2. Our website uses Secure Socket Layer (SSL) technology to encrypt data transmitted during the ordering and payment process. 5.3. We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by South African law.
6.0 Your Rights (POPIA Compliance)
6.1. In terms of POPIA, you have the right to request access to the personal information we hold about you. 6.2. You have the right to request the correction or deletion of your personal information where it is inaccurate, irrelevant, excessive, or no longer necessary. 6.3. You have the right to object to the processing of your personal information, subject to legal limitations. 6.4. Requests for access, correction, or objection should be submitted in writing to our designated Information Officer using the contact information provided on our website.